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Refund Policy

Clear guidelines for returns and refunds at Spadzetto.

Effective: January 15, 2025

7-Day Period

Requests must be made within one week of purchase

Valid Grounds

Only technical issues or delivery errors qualify

Discord Required

All requests handled through our Discord support

1. Overview

At Spadzetto, we deliver instant digital products. Due to their nature, all sales are final. However, we recognize technical issues may occur and are committed to fair resolution.

Notice: Refunds are granted only under specific conditions. Review this policy carefully before purchasing.

2. Qualifying Circumstances

Technical Failures

  • License key fails to activate
  • Software malfunction due to product defect
  • Corrupted or incomplete digital delivery
  • Unresolvable compatibility issues

Delivery Problems

  • Incorrect product received
  • Multiple charges for single order
  • Product not delivered within 24 hours
  • Access issues preventing delivery

Special Cases

  • Unauthorized account transactions
  • Payment system errors causing overcharge
  • Significant product misrepresentation

3. Exclusions

  • Change of mind after purchase
  • Activated and used product keys
  • System incompatibility (when requirements stated)
  • Shared or redistributed products
  • Purchases older than 7 days
  • Violations of Terms of Service
  • Ordering errors or financial hardship

4. Request Procedure

1

Initiate Contact

Open a support ticket on Discord within 7 days

2

Submit Details

Provide order info and a detailed issue description

3

Resolution Attempt

Collaborate with support to resolve the issue

4

Case Review

Team evaluates your request within 2–3 business days

5

Refund Processing

Approved refunds processed in 5–10 business days

5. Chargeback Policy

⚠ Critical Warning

Filing a chargeback without contacting support results in an immediate permanent ban — all accounts suspended, product access revoked, future purchases blocked, no appeals.

Contact our support team first. Most issues resolve quickly through proper channels.

6. Contact Support

  • Discord: discord.gg/spadzetto
  • Availability: 24/7 ticket system
  • Response: Within 24 hours on business days

This policy balances fairness to customers and Spadzetto. We reserve discretion for exceptional cases. All refund decisions are final.